Shipping policy

Standard Returns Policy
If you are not satisfied with your purchase, you can return your items within 30 days ofreceipt free of charge. Returned item(s) will be refunded. Please note shipping charges wilnot be refunded.
The returns policy may vary during promotional periods, please check the terms &conditions of the promotion before placing your order.
For the return or exchange of  jokworer products purchased from any other authorizedretailer please contact your retailer directly
Returns Process (excluding Black Friday and other Promotion)
For all returns, please contact offical@jokworer.com for your return label. Please quoteyour order number and the item that you would like to return and we will inform you of thenext steps upon receipt of your email.
Damaged ltems
If your items are received damaged, please send a photo with the damaged item alongwith your order number to offical@jokworer.com with the subject line: DAMAGED. Thisshould be submitted within 14 days of receiving your order.

We offer shipping via 4PX. Orders over $49.9 qualify for free shipping. Shipping time is estimated at 7-10 business days.
tems not receied
If you have not received your full order, please contact us at offical@jokworer.com withthe subject line: MlSSlNG lTEM along with your order number.

FAQS

1.DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But, there are some perks if you have anaccount with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
2. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VSA, Mastercard, Discover, AMEX) and PayPalpayments.
3. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into aSSL secure web page. Your information is then $SL-encrypted and sent directly to ourcredit card provider's network, where your card and transaction is authorized andapproved. Your credit card information is not stored on our servers.
4.ARE THERE ANY EXCHANGE RATES?
All of our transactions are based in US Dollars. lf your credit card is based in anothercurrency, your order total will be calculated in accordance with the daily exchange rate ofthe date your card issuer processes the transaction.
5. HOW DO I SET MY SHIPPING ADDRESS?
Since our website and service are based on English, all the information that you typed in isrequired to be English input method, including punctuations. lf certain letters of youraddress contain Non-English letters, you are advised to use the similar English onesinstead,For example, you may change letter"?"
6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Please be advised that your shipping address cannot be revised after the order has beenprocessed or shipped. Kindly updateyour shipping address to your residential addressnstead of your vacational address as we do not know how long the destination's customsdepartment will have the package on hold.
7.HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?
The delivery time is based on the shipping option that you have chosen. Once the orderhas shipped, we will email your tracking number and tracking website. We are notresponsible for delays caused by the customs department in your country.
8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact us immediately at offical@jokworer.com.
IF YOU STILL HAVE ANY QUESTION, PLEASE CONTACT US DIRECTLY AT EMAIL

offical@jokworer.com